{"id":23985,"date":"2025-01-23T17:26:48","date_gmt":"2025-01-23T09:26:48","guid":{"rendered":"https:\/\/wordpress.mokahr.com\/?p=23985"},"modified":"2025-01-23T17:26:48","modified_gmt":"2025-01-23T09:26:48","slug":"%e4%b8%80%e6%96%87%e8%ae%b2%e9%80%8f%ef%bc%81kpi%e7%b3%bb%e7%bb%9f%e6%90%ad%e5%bb%ba%e4%b8%8e%e8%90%bd%e5%9c%b0%e7%9a%84%e5%85%b3%e9%94%ae%e6%ad%a5%e9%aa%a4","status":"publish","type":"post","link":"https:\/\/wordpress.mokahr.com\/23985.html","title":{"rendered":"\u4e00\u6587\u8bb2\u900f\uff01KPI\u7cfb\u7edf\u642d\u5efa\u4e0e\u843d\u5730\u7684\u5173\u952e\u6b65\u9aa4"},"content":{"rendered":"

\u5728\u5f53\u4eca\u7ade\u4e89\u6fc0\u70c8\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u4e00\u5957\u79d1\u5b66\u5408\u7406\u4e14\u80fd\u6709\u6548\u843d\u5730\u7684KPI\uff08\u5173\u952e\u7ee9\u6548\u6307\u6807\uff09\u7cfb\u7edf\uff0c\u662f\u4f01\u4e1a\u5b9e\u73b0\u6218\u7565\u76ee\u6807\u3001\u63d0\u5347\u5458\u5de5\u7ee9\u6548\u548c\u589e\u5f3a\u6574\u4f53\u7ade\u4e89\u529b\u7684\u5173\u952e\u3002\u5b83\u4e0d\u4ec5\u4e3a\u4f01\u4e1a\u7684\u8fd0\u8425\u7ba1\u7406\u63d0\u4f9b\u6e05\u6670\u7684\u65b9\u5411\uff0c\u8fd8\u80fd\u6fc0\u53d1\u5458\u5de5\u7684\u5de5\u4f5c\u79ef\u6781\u6027\u548c\u521b\u9020\u529b\u3002\u7136\u800c\uff0c\u642d\u5efa\u4e0e\u843d\u5730KPI\u7cfb\u7edf<\/a>\u5e76\u975e\u6613\u4e8b\uff0c\u9700\u8981\u4f01\u4e1a\u5168\u9762\u8003\u91cf\u3001\u7cbe\u5fc3\u89c4\u5212\u3002\u63a5\u4e0b\u6765\uff0c\u8ba9\u6211\u4eec\u6df1\u5165\u63a2\u8ba8\u5176\u5173\u952e\u6b65\u9aa4\u3002<\/p>\n

\u4e00\u3001\u642d\u5efa\u524d\u7684\u51c6\u5907\u5de5\u4f5c<\/strong><\/p>\n

\uff08\u4e00\uff09\u660e\u786e\u4f01\u4e1a\u6218\u7565\u76ee\u6807<\/strong><\/p>\n

\u4f01\u4e1a\u6218\u7565\u76ee\u6807\u662fKPI\u7cfb\u7edf\u642d\u5efa\u7684\u57fa\u77f3\u3002\u53ea\u6709\u6e05\u6670\u660e\u786e\u4f01\u4e1a\u7684\u957f\u671f\u613f\u666f\u548c\u77ed\u671f\u89c4\u5212\uff0c\u624d\u80fd\u786e\u4fddKPI\u4e0e\u4f01\u4e1a\u6218\u7565\u7d27\u5bc6\u76f8\u8fde\u3002\u4f8b\u5982\uff0c\u4e00\u5bb6\u81f4\u529b\u4e8e\u6210\u4e3a\u884c\u4e1a\u6280\u672f\u9886\u5bfc\u8005\u7684\u4f01\u4e1a\uff0c\u5176\u6218\u7565\u76ee\u6807\u53ef\u80fd\u662f\u5728\u7279\u5b9a\u65f6\u95f4\u5185\u63a8\u51fa\u5177\u6709\u521b\u65b0\u6027\u7684\u4ea7\u54c1\uff0c\u5360\u636e\u4e00\u5b9a\u7684\u5e02\u573a\u4efd\u989d\u3002\u57fa\u4e8e\u6b64\uff0c\u76f8\u5173\u7684KPI\u6307\u6807\u53ef\u56f4\u7ed5\u6280\u672f\u7814\u53d1\u8fdb\u5ea6\u3001\u65b0\u4ea7\u54c1\u5e02\u573a\u5360\u6709\u7387\u7b49\u65b9\u9762\u8bbe\u5b9a\u3002<\/p>\n

\uff08\u4e8c\uff09\u8fdb\u884c\u5168\u9762\u7684\u5c97\u4f4d\u5206\u6790<\/strong><\/p>\n

\u4e0d\u540c\u5c97\u4f4d\u5728\u4f01\u4e1a\u8fd0\u8425\u4e2d\u627f\u62c5\u7740\u4e0d\u540c\u7684\u804c\u8d23\uff0c\u5bf9\u4f01\u4e1a\u76ee\u6807\u7684\u8d21\u732e\u4e5f\u5404\u4e0d\u76f8\u540c\u3002\u56e0\u6b64\uff0c\u6df1\u5165\u5f00\u5c55\u5c97\u4f4d\u5206\u6790\u81f3\u5173\u91cd\u8981\u3002\u901a\u8fc7\u5206\u6790\u5404\u5c97\u4f4d\u7684\u5de5\u4f5c\u5185\u5bb9\u3001\u5de5\u4f5c\u6d41\u7a0b\u3001\u6240\u9700\u6280\u80fd\u4ee5\u53ca\u4e0e\u5176\u4ed6\u5c97\u4f4d\u7684\u534f\u4f5c\u5173\u7cfb\uff0c\u4e3a\u540e\u7eed\u5236\u5b9a\u9488\u5bf9\u6027\u7684KPI\u6307\u6807\u63d0\u4f9b\u4f9d\u636e\u3002\u6bd4\u5982\uff0c\u9500\u552e\u5c97\u4f4d\u7684\u6838\u5fc3\u804c\u8d23\u662f\u5b9e\u73b0\u9500\u552e\u4e1a\u7ee9\uff0c\u5176KPI\u53ef\u4fa7\u91cd\u4e8e\u9500\u552e\u989d\u3001\u9500\u552e\u589e\u957f\u7387\u3001\u5ba2\u6237\u62dc\u8bbf\u91cf\u7b49\uff1b\u800c\u6280\u672f\u5c97\u4f4d\u5219\u66f4\u5173\u6ce8\u6280\u672f\u96be\u9898\u89e3\u51b3\u6570\u91cf\u3001\u9879\u76ee\u5b8c\u6210\u8fdb\u5ea6\u7b49\u3002<\/p>\n

\u4e8c\u3001<\/strong>KPI<\/strong>\u6307\u6807\u8bbe\u8ba1<\/strong><\/p>\n

\uff08\u4e00\uff09\u9075\u5faa<\/strong>SMART<\/strong>\u539f\u5219<\/strong><\/p>\n

1.\u5177\u4f53\uff08Specific\uff09\uff1aKPI\u6307\u6807\u5e94\u660e\u786e\u5177\u4f53\uff0c\u907f\u514d\u6a21\u7cca\u4e0d\u6e05\u3002\u4f8b\u5982\uff0c\u5c06\u201c\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u201d\u7ec6\u5316\u4e3a\u201c\u672c\u5b63\u5ea6\u672b\u5c06\u5ba2\u6237\u6ee1\u610f\u5ea6\u63d0\u5347\u81f390%\u201d\uff0c\u4f7f\u5458\u5de5\u6e05\u695a\u77e5\u9053\u52aa\u529b\u7684\u65b9\u5411\u548c\u76ee\u6807\u3002<\/p>\n

2.\u53ef\u8861\u91cf\uff08Measurable\uff09\uff1a\u6307\u6807\u8981\u80fd\u591f\u7528\u6570\u636e\u6216\u5ba2\u89c2\u6807\u51c6\u8861\u91cf\uff0c\u4ee5\u4fbf\u51c6\u786e\u8bc4\u4f30\u7ee9\u6548\u3002\u5982\u201c\u4ea7\u54c1\u5408\u683c\u7387\u8fbe\u523095%\u4ee5\u4e0a\u201d\uff0c\u901a\u8fc7\u5177\u4f53\u7684\u6570\u5b57\u8fdb\u884c\u91cf\u5316\u8003\u6838\u3002<\/p>\n

3.\u53ef\u5b9e\u73b0\uff08Achievable\uff09\uff1a\u8bbe\u5b9a\u7684\u76ee\u6807\u5e94\u5728\u5458\u5de5\u80fd\u529b\u8303\u56f4\u5185\uff0c\u5177\u6709\u4e00\u5b9a\u6311\u6218\u6027\u4f46\u53c8\u5207\u5b9e\u53ef\u884c\u3002\u8fc7\u9ad8\u7684\u76ee\u6807\u4f1a\u8ba9\u5458\u5de5\u671b\u800c\u5374\u6b65\uff0c\u8fc7\u4f4e\u5219\u65e0\u6cd5\u6fc0\u53d1\u6f5c\u529b\u3002<\/p>\n

4.\u76f8\u5173\uff08Relevant\uff09\uff1aKPI\u6307\u6807\u8981\u4e0e\u4f01\u4e1a\u6218\u7565\u76ee\u6807\u548c\u5c97\u4f4d\u5de5\u4f5c\u7d27\u5bc6\u76f8\u5173\u3002\u5982\u5e02\u573a\u90e8\u95e8\u7684\u6307\u6807\u5e94\u56f4\u7ed5\u5e02\u573a\u63a8\u5e7f\u3001\u54c1\u724c\u5efa\u8bbe\u7b49\u5de5\u4f5c\u8bbe\u5b9a\uff0c\u4e0e\u5e02\u573a\u4e1a\u52a1\u7d27\u5bc6\u76f8\u8fde\u3002<\/p>\n

5.\u6709\u65f6\u9650\uff08Time-bound\uff09\uff1a\u4e3a\u6307\u6807\u8bbe\u5b9a\u660e\u786e\u7684\u65f6\u95f4\u671f\u9650\uff0c\u5982\u201c\u4e0b\u4e2a\u6708\u5b8c\u6210\u9879\u76ee\u7684\u521d\u6b65\u65b9\u6848\u8bbe\u8ba1\u201d\uff0c\u4fbf\u4e8e\u8ddf\u8e2a\u548c\u8bc4\u4f30\u8fdb\u5ea6\u3002<\/p>\n

\uff08\u4e8c\uff09\u9009\u53d6\u5408\u9002\u7684\u6307\u6807\u7c7b\u578b<\/strong><\/p>\n

1.\u8d22\u52a1\u6307\u6807\uff1a\u5982\u9500\u552e\u989d\u3001\u5229\u6da6\u3001\u6210\u672c\u63a7\u5236\u7b49\uff0c\u76f4\u63a5\u53cd\u6620\u4f01\u4e1a\u7684\u8d22\u52a1\u72b6\u51b5\u548c\u7ecf\u8425\u6210\u679c\uff0c\u662f\u8861\u91cf\u4f01\u4e1a\u7ee9\u6548\u7684\u91cd\u8981\u6307\u6807\u3002\u4f8b\u5982\uff0c\u4e00\u5bb6\u96f6\u552e\u4f01\u4e1a\u901a\u8fc7\u76d1\u63a7\u6708\u9500\u552e\u989d\u548c\u5b63\u5ea6\u5229\u6da6\uff0c\u8bc4\u4f30\u4f01\u4e1a\u7684\u76c8\u5229\u80fd\u529b\u548c\u7ecf\u8425\u6548\u76ca\u3002<\/p>\n

2.\u975e\u8d22\u52a1\u6307\u6807\uff1a\u5305\u62ec\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u5458\u5de5\u6ee1\u610f\u5ea6\u3001\u4ea7\u54c1\u8d28\u91cf\u3001\u521b\u65b0\u80fd\u529b\u7b49\u3002\u8fd9\u4e9b\u6307\u6807\u867d\u4e0d\u76f4\u63a5\u4f53\u73b0\u8d22\u52a1\u6570\u636e\uff0c\u4f46\u5bf9\u4f01\u4e1a\u7684\u957f\u671f\u53d1\u5c55\u81f3\u5173\u91cd\u8981\u3002\u4ee5\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e3a\u4f8b\uff0c\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u6709\u52a9\u4e8e\u63d0\u5347\u5ba2\u6237\u5fe0\u8bda\u5ea6\uff0c\u4fc3\u8fdb\u4e1a\u52a1\u6301\u7eed\u589e\u957f\u3002<\/p>\n

\uff08\u4e09\uff09\u591a\u65b9\u53c2\u4e0e\u786e\u5b9a\u6307\u6807<\/strong><\/p>\n

\u5728\u8bbe\u5b9aKPI\u6307\u6807\u65f6\uff0c\u5e94\u9f13\u52b1\u4f01\u4e1a\u9ad8\u5c42\u3001\u90e8\u95e8\u8d1f\u8d23\u4eba\u3001\u4e00\u7ebf\u5458\u5de5\u4ee5\u53ca\u4eba\u529b\u8d44\u6e90\u90e8\u95e8\u7b49\u591a\u65b9\u53c2\u4e0e\u3002\u9ad8\u5c42\u4ece\u4f01\u4e1a\u6218\u7565\u9ad8\u5ea6\u63d0\u51fa\u5b8f\u89c2\u8981\u6c42\uff0c\u90e8\u95e8\u8d1f\u8d23\u4eba\u7ed3\u5408\u90e8\u95e8\u4e1a\u52a1\u7279\u70b9\u63d0\u4f9b\u4e13\u4e1a\u610f\u89c1\uff0c\u4e00\u7ebf\u5458\u5de5\u6839\u636e\u5b9e\u9645\u5de5\u4f5c\u60c5\u51b5\u53cd\u9988\u53ef\u884c\u6027\u5efa\u8bae\uff0c\u4eba\u529b\u8d44\u6e90\u90e8\u95e8\u5219\u4ece\u6574\u4f53\u534f\u8c03\u548c\u7ee9\u6548\u8bc4\u4f30\u89d2\u5ea6\u8fdb\u884c\u7edf\u7b79\u3002\u901a\u8fc7\u591a\u65b9\u6c9f\u901a\u534f\u4f5c\uff0c\u786e\u4fddKPI\u6307\u6807\u65e2\u7b26\u5408\u4f01\u4e1a\u6218\u7565\uff0c\u53c8\u5207\u5b9e\u53ef\u884c\u3002<\/p>\n

\"\"<\/p>\n

\u4e09\u3001<\/strong>KPI<\/strong>\u76ee\u6807\u503c\u8bbe\u5b9a\u4e0e\u6743\u91cd\u5206\u914d<\/strong><\/p>\n

\uff08\u4e00\uff09\u76ee\u6807\u503c\u8bbe\u5b9a<\/strong><\/p>\n

1.\u53c2\u8003\u5386\u53f2\u6570\u636e\uff1a\u5206\u6790\u4f01\u4e1a\u8fc7\u5f80\u7684\u4e1a\u52a1\u6570\u636e\uff0c\u4e86\u89e3\u5404\u9879\u6307\u6807\u7684\u5b8c\u6210\u60c5\u51b5\u548c\u53d1\u5c55\u8d8b\u52bf\u3002\u4f8b\u5982\uff0c\u8fc7\u53bb\u4e09\u5e74\u9500\u552e\u989d\u5e73\u5747\u589e\u957f\u7387\u4e3a8%\uff0c\u5728\u5e02\u573a\u73af\u5883\u7a33\u5b9a\u7684\u60c5\u51b5\u4e0b\uff0c\u53ef\u8bbe\u5b9a\u4e0b\u4e00\u5e74\u9500\u552e\u989d\u589e\u957f10%-12%\u7684\u76ee\u6807\u503c\u3002<\/p>\n

2.\u5bf9\u6807\u884c\u4e1a\u6807\u51c6\uff1a\u7814\u7a76\u540c\u884c\u4e1a\u4f18\u79c0\u4f01\u4e1a\u7684KPI\u76ee\u6807\u503c\uff0c\u4e86\u89e3\u884c\u4e1a\u5e73\u5747\u6c34\u5e73\u548c\u5148\u8fdb\u6c34\u5e73\u3002\u82e5\u884c\u4e1a\u5e73\u5747\u5ba2\u6237\u6295\u8bc9\u7387\u4e3a5%\uff0c\u800c\u672c\u4f01\u4e1a\u5f53\u524d\u4e3a8%\uff0c\u53ef\u5c06\u76ee\u6807\u8bbe\u5b9a\u4e3a\u5728\u534a\u5e74\u5185\u5c06\u5ba2\u6237\u6295\u8bc9\u7387\u964d\u4f4e\u81f36%\uff0c\u9010\u6b65\u5411\u884c\u4e1a\u4f18\u79c0\u6c34\u5e73\u9760\u8fd1\u3002<\/p>\n

3.\u7ed3\u5408\u4f01\u4e1a\u5b9e\u9645\u60c5\u51b5\uff1a\u8003\u8651\u4f01\u4e1a\u7684\u8d44\u6e90\u3001\u80fd\u529b\u548c\u53d1\u5c55\u9636\u6bb5\u3002\u5904\u4e8e\u521b\u4e1a\u521d\u671f\u7684\u4f01\u4e1a\uff0c\u5728\u5e02\u573a\u4efd\u989d\u548c\u9500\u552e\u989d\u65b9\u9762\u76ee\u6807\u53ef\u80fd\u76f8\u5bf9\u4fdd\u5b88\uff0c\u66f4\u6ce8\u91cd\u4ea7\u54c1\u7814\u53d1\u548c\u5ba2\u6237\u83b7\u53d6\uff1b\u6210\u719f\u4f01\u4e1a\u5219\u8ffd\u6c42\u66f4\u9ad8\u7684\u5e02\u573a\u5360\u6709\u7387\u548c\u5229\u6da6\u589e\u957f\u3002<\/p>\n

\uff08\u4e8c\uff09\u6743\u91cd\u5206\u914d<\/strong><\/p>\n

1.\u91cd\u8981\u6027\u6392\u5e8f\uff1a\u6839\u636e\u6307\u6807\u5bf9\u4f01\u4e1a\u6218\u7565\u76ee\u6807\u7684\u91cd\u8981\u7a0b\u5ea6\u8fdb\u884c\u6392\u5e8f\u3002\u5bf9\u4e8e\u4ee5\u6280\u672f\u521b\u65b0\u4e3a\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u4f01\u4e1a\uff0c\u7814\u53d1\u6295\u5165\u5360\u6bd4\u3001\u65b0\u4ea7\u54c1\u63a8\u51fa\u6570\u91cf\u7b49\u6307\u6807\u6743\u91cd\u53ef\u9002\u5f53\u63d0\u9ad8\uff1b\u5bf9\u4e8e\u9500\u552e\u9a71\u52a8\u578b\u4f01\u4e1a\uff0c\u9500\u552e\u989d\u3001\u5ba2\u6237\u8f6c\u5316\u7387\u7b49\u6307\u6807\u6743\u91cd\u66f4\u9ad8\u3002<\/p>\n

2.\u4e13\u5bb6\u6253\u5206\u4e0e\u6570\u636e\u5206\u6790\u7ed3\u5408\uff1a\u7ec4\u7ec7\u4f01\u4e1a\u5185\u90e8\u4e13\u5bb6\u548c\u76f8\u5173\u90e8\u95e8\u8d1f\u8d23\u4eba\u5bf9\u5404\u9879\u6307\u6807\u7684\u6743\u91cd\u8fdb\u884c\u6253\u5206\u8bc4\u4f30\u3002\u540c\u65f6\uff0c\u8fd0\u7528\u6570\u636e\u5206\u6790\u65b9\u6cd5\uff0c\u5982\u5c42\u6b21\u5206\u6790\u6cd5\uff08AHP\uff09\u7b49\uff0c\u786e\u5b9a\u6307\u6807\u4e0e\u4f01\u4e1a\u6838\u5fc3\u76ee\u6807\u7684\u5173\u8054\u7a0b\u5ea6\uff0c\u8fdb\u4e00\u6b65\u4f18\u5316\u6743\u91cd\u5206\u914d\u3002<\/p>\n

\u56db\u3001<\/strong>KPI<\/strong>\u7cfb\u7edf\u7684\u6267\u884c\u4e0e\u76d1\u63a7<\/strong><\/p>\n

\uff08\u4e00\uff09\u5efa\u7acb\u6709\u6548\u7684\u6c9f\u901a\u673a\u5236<\/strong><\/p>\n

\u5728KPI\u7cfb\u7edf\u6267\u884c\u524d\uff0c\u901a\u8fc7\u4f01\u4e1a\u4f1a\u8bae\u3001\u5185\u90e8\u57f9\u8bad\u3001\u90ae\u4ef6\u7b49\u591a\u79cd\u6e20\u9053\uff0c\u5411\u5168\u4f53\u5458\u5de5\u4f20\u8fbeKPI\u7cfb\u7edf\u7684\u76ee\u6807\u3001\u610f\u4e49\u3001\u6307\u6807\u5185\u5bb9\u548c\u8003\u6838\u65b9\u5f0f\uff0c\u786e\u4fdd\u5458\u5de5\u6e05\u695a\u4e86\u89e3\u81ea\u5df1\u7684\u5de5\u4f5c\u76ee\u6807\u4e0e\u4f01\u4e1a\u6574\u4f53\u76ee\u6807\u7684\u5173\u8054\u3002\u5728\u6267\u884c\u8fc7\u7a0b\u4e2d\uff0c\u5b9a\u671f\u7ec4\u7ec7\u7ee9\u6548\u6c9f\u901a\u4f1a\u8bae\uff0c\u7ba1\u7406\u8005\u4e0e\u5458\u5de5\u5c31KPI\u5b8c\u6210\u60c5\u51b5\u8fdb\u884c\u4ea4\u6d41\uff0c\u53ca\u65f6\u89e3\u51b3\u95ee\u9898\uff0c\u63d0\u4f9b\u6307\u5bfc\u548c\u652f\u6301\u3002<\/p>\n

\uff08\u4e8c\uff09\u6570\u636e\u6536\u96c6\u4e0e\u6574\u7406<\/strong><\/p>\n

\u660e\u786e\u6570\u636e\u6536\u96c6\u7684\u8d23\u4efb\u90e8\u95e8\u3001\u6536\u96c6\u9891\u7387\u3001\u6536\u96c6\u65b9\u5f0f\u548c\u6570\u636e\u6765\u6e90\u3002\u4f8b\u5982\uff0c\u9500\u552e\u6570\u636e\u7531\u9500\u552e\u90e8\u95e8\u6bcf\u6708\u521d\u6536\u96c6\u6574\u7406\uff0c\u6765\u6e90\u4e8eCRM\u7cfb\u7edf\uff1b\u751f\u4ea7\u6570\u636e\u7531\u751f\u4ea7\u90e8\u95e8\u6bcf\u65e5\u7edf\u8ba1\uff0c\u8bb0\u5f55\u5728\u751f\u4ea7\u7ba1\u7406\u7cfb\u7edf\u4e2d\u3002\u5efa\u7acb\u6570\u636e\u5ba1\u6838\u673a\u5236\uff0c\u786e\u4fdd\u6570\u636e\u7684\u51c6\u786e\u6027\u548c\u5b8c\u6574\u6027\u3002<\/p>\n

\uff08\u4e09\uff09\u5b9e\u65f6\u76d1\u63a7\u4e0e\u8c03\u6574<\/strong><\/p>\n

\u5229\u7528\u4fe1\u606f\u5316\u5de5\u5177\u5bf9KPI\u7cfb\u7edf\u8fdb\u884c\u5b9e\u65f6\u76d1\u63a7\uff0c\u53ca\u65f6\u53d1\u73b0\u6307\u6807\u6267\u884c\u8fc7\u7a0b\u4e2d\u7684\u504f\u5dee\u3002\u5f53\u51fa\u73b0\u5916\u90e8\u73af\u5883\u53d8\u5316\u3001\u4f01\u4e1a\u6218\u7565\u8c03\u6574\u7b49\u60c5\u51b5\u65f6\uff0c\u53ca\u65f6\u5bf9KPI\u6307\u6807\u548c\u76ee\u6807\u503c\u8fdb\u884c\u8c03\u6574\u3002\u4f8b\u5982\uff0c\u5e02\u573a\u9700\u6c42\u7a81\u7136\u53d1\u751f\u53d8\u5316\uff0c\u4f01\u4e1a\u539f\u8ba1\u5212\u7684\u4ea7\u54c1\u751f\u4ea7\u6307\u6807\u53ef\u80fd\u9700\u8981\u76f8\u5e94\u8c03\u6574\uff0c\u4ee5\u9002\u5e94\u5e02\u573a\u9700\u6c42\u3002<\/p>\n

\u4e94\u3001<\/strong>KPI<\/strong>\u7cfb\u7edf\u7684\u8bc4\u4f30\u4e0e\u53cd\u9988<\/strong><\/p>\n

\uff08\u4e00\uff09\u5b9a\u671f\u8bc4\u4f30<\/strong><\/p>\n

\u6309\u7167\u8bbe\u5b9a\u7684\u8003\u6838\u5468\u671f\uff0c\u5982\u5b63\u5ea6\u3001\u5e74\u5ea6\uff0c\u5bf9KPI\u7cfb\u7edf\u8fdb\u884c\u5168\u9762\u8bc4\u4f30\u3002\u5bf9\u6bd4\u5b9e\u9645\u7ee9\u6548\u4e0e\u76ee\u6807\u503c\uff0c\u5206\u6790\u6307\u6807\u5b8c\u6210\u60c5\u51b5\u7684\u539f\u56e0\uff0c\u603b\u7ed3\u7ecf\u9a8c\u6559\u8bad\u3002\u4f8b\u5982\uff0c\u82e5\u67d0\u4e2a\u90e8\u95e8\u8fde\u7eed\u4e24\u4e2a\u5b63\u5ea6\u9500\u552e\u989d\u672a\u8fbe\u6807\uff0c\u6df1\u5165\u5206\u6790\u662f\u5e02\u573a\u73af\u5883\u53d8\u5316\u3001\u9500\u552e\u7b56\u7565\u95ee\u9898\u8fd8\u662f\u56e2\u961f\u6267\u884c\u4e0d\u529b\u7b49\u539f\u56e0\u5bfc\u81f4\u3002<\/p>\n

\uff08\u4e8c\uff09\u7ee9\u6548\u53cd\u9988<\/strong><\/p>\n

\u5c06\u8bc4\u4f30\u7ed3\u679c\u53ca\u65f6\u53cd\u9988\u7ed9\u5458\u5de5\uff0c\u80af\u5b9a\u5458\u5de5\u7684\u5de5\u4f5c\u6210\u7ee9\uff0c\u540c\u65f6\u6307\u51fa\u5b58\u5728\u7684\u4e0d\u8db3\u548c\u6539\u8fdb\u65b9\u5411\u3002\u4e3a\u5458\u5de5\u63d0\u4f9b\u9488\u5bf9\u6027\u7684\u57f9\u8bad\u548c\u53d1\u5c55\u5efa\u8bae\uff0c\u5e2e\u52a9\u4ed6\u4eec\u63d0\u5347\u7ee9\u6548\u3002\u4f8b\u5982\uff0c\u5bf9\u4e8e\u7ee9\u6548\u672a\u8fbe\u6807\u7684\u5458\u5de5\uff0c\u4e0e\u4ed6\u4eec\u4e00\u8d77\u5236\u5b9a\u4e2a\u6027\u5316\u7684\u7ee9\u6548\u63d0\u5347\u8ba1\u5212\uff0c\u660e\u786e\u6539\u8fdb\u63aa\u65bd\u548c\u65f6\u95f4\u8282\u70b9\u3002<\/p>\n

\u516d\u3001\u501f\u52a9<\/strong>Moka<\/strong>\u52a9\u529b<\/strong>KPI<\/strong>\u7cfb\u7edf\u843d\u5730<\/strong><\/p>\n

\uff08\u4e00\uff09<\/strong>Moka<\/strong>\u7684\u6570\u636e\u7ba1\u7406\u4f18\u52bf<\/strong><\/p>\n

1.\u6570\u636e\u6574\u5408\u4e0e\u5206\u6790\uff1aMoka\u80fd\u6574\u5408\u4f01\u4e1a\u5404\u4e2a\u4e1a\u52a1\u7cfb\u7edf\u7684\u6570\u636e\uff0c\u5c06\u4e0eKPI\u76f8\u5173\u7684\u5458\u5de5\u7ee9\u6548\u6570\u636e\u3001\u4e1a\u52a1\u6570\u636e\u7b49\u8fdb\u884c\u96c6\u4e2d\u7ba1\u7406\u3002\u901a\u8fc7\u5f3a\u5927\u7684\u6570\u636e\u5206\u6790\u529f\u80fd\uff0c\u5bf9KPI\u6570\u636e\u8fdb\u884c\u6df1\u5ea6\u6316\u6398\uff0c\u4e3a\u7ba1\u7406\u8005\u63d0\u4f9b\u8be6\u7ec6\u7684\u5206\u6790\u62a5\u544a\u3002\u4f8b\u5982\uff0c\u5b83\u80fd\u5206\u6790\u4e0d\u540c\u90e8\u95e8\u3001\u4e0d\u540c\u5c97\u4f4d\u7684KPI\u5b8c\u6210\u8d8b\u52bf\uff0c\u627e\u51fa\u7ee9\u6548\u6ce2\u52a8\u7684\u539f\u56e0\uff0c\u5e2e\u52a9\u7ba1\u7406\u8005\u7cbe\u51c6\u51b3\u7b56\u3002<\/p>\n

2.\u5b9e\u65f6\u6570\u636e\u66f4\u65b0\uff1aMoka\u7cfb\u7edf\u5b9e\u65f6\u66f4\u65b0KPI\u6570\u636e\uff0c\u5458\u5de5\u548c\u7ba1\u7406\u8005\u53ef\u4ee5\u968f\u65f6\u67e5\u770b\u6700\u65b0\u7684\u7ee9\u6548\u60c5\u51b5\u3002\u8fd9\u79cd\u53ca\u65f6\u6027\u8ba9\u5458\u5de5\u80fd\u53ca\u65f6\u4e86\u89e3\u81ea\u5df1\u7684\u5de5\u4f5c\u8fdb\u5ea6\uff0c\u53d1\u73b0\u95ee\u9898\u5e76\u53ca\u65f6\u8c03\u6574\uff1b\u7ba1\u7406\u8005\u4e5f\u80fd\u6839\u636e\u5b9e\u65f6\u6570\u636e\uff0c\u5bf9KPI\u6267\u884c\u8fc7\u7a0b\u8fdb\u884c\u52a8\u6001\u76d1\u63a7\u548c\u8c03\u6574\u3002<\/p>\n

\uff08\u4e8c\uff09<\/strong>Moka<\/strong>\u7684\u6c9f\u901a\u534f\u4f5c\u529f\u80fd<\/strong><\/p>\n

1.\u4fbf\u6377\u7684\u6c9f\u901a\u6e20\u9053\uff1aMoka\u5185\u7f6e\u6c9f\u901a\u529f\u80fd\uff0c\u65b9\u4fbf\u7ba1\u7406\u8005\u4e0e\u5458\u5de5\u5c31KPI\u76f8\u5173\u95ee\u9898\u8fdb\u884c\u4ea4\u6d41\u3002\u5458\u5de5\u53ef\u4ee5\u968f\u65f6\u5728\u7cfb\u7edf\u4e2d\u5411\u7ba1\u7406\u8005\u63d0\u95ee\uff0c\u53cd\u9988\u5de5\u4f5c\u4e2d\u7684\u56f0\u96be\uff1b\u7ba1\u7406\u8005\u4e5f\u80fd\u53ca\u65f6\u4e0b\u8fbe\u4efb\u52a1\u3001\u4f20\u8fbeKPI\u76ee\u6807\u548c\u8981\u6c42\uff0c\u786e\u4fdd\u4fe1\u606f\u51c6\u786e\u4f20\u9012\u3002<\/p>\n

2.\u56e2\u961f\u534f\u4f5c\u652f\u6301\uff1a\u5728KPI\u6267\u884c\u8fc7\u7a0b\u4e2d\uff0c\u5f88\u591a\u5de5\u4f5c\u9700\u8981\u56e2\u961f\u534f\u4f5c\u5b8c\u6210\u3002Moka\u652f\u6301\u56e2\u961f\u6210\u5458\u4e4b\u95f4\u5171\u4eabKPI\u76f8\u5173\u4fe1\u606f\u3001\u534f\u4f5c\u5b8c\u6210\u4efb\u52a1\uff0c\u63d0\u9ad8\u56e2\u961f\u534f\u4f5c\u6548\u7387\u3002\u6bd4\u5982\uff0c\u9879\u76ee\u56e2\u961f\u53ef\u4ee5\u5728Moka\u4e2d\u5171\u540c\u5236\u5b9a\u9879\u76eeKPI\u8ba1\u5212\uff0c\u8ddf\u8e2a\u9879\u76ee\u8fdb\u5ea6\uff0c\u5b9e\u65f6\u66f4\u65b0\u4efb\u52a1\u5b8c\u6210\u60c5\u51b5\u3002<\/p>\n

\uff08\u4e09\uff09<\/strong>Moka<\/strong>\u7684\u4e2a\u6027\u5316\u529f\u80fd<\/strong><\/p>\n

1.\u4e2a\u6027\u5316KPI\u8bbe\u7f6e\uff1aMoka\u5141\u8bb8\u4f01\u4e1a\u6839\u636e\u4e0d\u540c\u90e8\u95e8\u3001\u4e0d\u540c\u5c97\u4f4d\u7684\u7279\u70b9\uff0c\u5b9a\u5236\u4e2a\u6027\u5316\u7684KPI\u6307\u6807\u548c\u6743\u91cd\u3002\u4f01\u4e1a\u53ef\u4ee5\u6839\u636e\u81ea\u8eab\u4e1a\u52a1\u9700\u6c42\u548c\u5458\u5de5\u5b9e\u9645\u5de5\u4f5c\u5185\u5bb9\uff0c\u7075\u6d3b\u8c03\u6574KPI\u4f53\u7cfb\uff0c\u6ee1\u8db3\u591a\u6837\u5316\u7684\u7ba1\u7406\u9700\u6c42\u3002<\/p>\n

2.\u5458\u5de5\u53d1\u5c55\u5efa\u8bae\uff1a\u57fa\u4e8e\u5bf9\u5458\u5de5KPI\u6570\u636e\u7684\u5206\u6790\uff0cMoka\u80fd\u4e3a\u5458\u5de5\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u804c\u4e1a\u53d1\u5c55\u5efa\u8bae\u3002\u5b83\u53ef\u4ee5\u6307\u51fa\u5458\u5de5\u5728\u54ea\u4e9b\u65b9\u9762\u8868\u73b0\u4f18\u79c0\uff0c\u54ea\u4e9b\u65b9\u9762\u6709\u5f85\u63d0\u5347\uff0c\u5e76\u63a8\u8350\u76f8\u5e94\u7684\u57f9\u8bad\u8bfe\u7a0b\u548c\u53d1\u5c55\u8def\u5f84\uff0c\u5e2e\u52a9\u5458\u5de5\u5b9e\u73b0\u4e2a\u4eba\u6210\u957f\uff0c\u4ece\u800c\u63d0\u5347\u5bf9KPI\u7cfb\u7edf\u7684\u63a5\u53d7\u5ea6\u3002<\/p>\n

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