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href=\"https:\/\/www.mokahr.com\/features\/performance\"><u>\u7ee9\u6548\u7ba1\u7406<\/u><\/a>\u7684\u6570\u5b57\u5316\u6838\u5fc3\uff0c\u4ece\u6765\u4e0d\u662f\u628a\u7eb8\u8d28\u8868\u683c\u53d8\u6210\u7ebf\u4e0a\u8868\u683c\uff0c\u800c\u662f\u8ba9\u7ba1\u7406\u884c\u4e3a\u6709\u6570\u636e\u652f\u6491\u3001\u6709\u8fc7\u7a0b\u8bb0\u5f55\u3001\u6709\u52a8\u6001\u53cd\u9988\u3002<\/p>\n<p><strong>\u573a\u666f\u4e09\uff1a\u7ee9\u6548\u9762\u8c08\u8f85\u52a9<\/strong><\/p>\n<p>\u7ee9\u6548\u9762\u8c08\u7684\u8d28\u91cf\u53c2\u5dee\u4e0d\u9f50\uff0c\u662f\u56f0\u6270\u6240\u6709\u4e2d\u5927\u578b\u4f01\u4e1a\u7684\u987d\u75be\u3002\u4f18\u79c0\u7684\u7ba1\u7406\u8005\u80fd\u505a\u5230\u6df1\u5ea6\u53cd\u9988\u3001\u6709\u9488\u5bf9\u6027\u7684\u53d1\u5c55\u5efa\u8bae\uff1b\u4f46\u66f4\u591a\u7ba1\u7406\u8005\u9762\u8c08\u65f6\u53ea\u662f\u8d70\u8fc7\u573a\uff0c\u5f88\u597d\uff0c\u7ee7\u7eed\u52aa\u529b\u8fd9\u4e2a\u65b9\u5411\u4e0d\u9519\u2014\u2014\u5458\u5de5\u542c\u5b8c\u4e0d\u77e5\u9053\u5982\u4f55\u6539\u8fdb\uff0c\u7ee9\u6548\u9762\u8c08\u7684\u53d1\u5c55\u4ef7\u503c\u5b8c\u5168\u6d41\u5931\u3002<\/p>\n<p>KPI\u7ee9\u6548\u7ba1\u7406Agent\u5728\u9762\u8c08\u524d\uff0c\u4f1a\u81ea\u52a8\u6574\u5408\u5458\u5de5\u8fc7\u53bb1-2\u4e2a\u7ee9\u6548\u5468\u671f\u7684KPI\u5b8c\u6210\u6570\u636e\u3001\u80fd\u529b\u6807\u7b7e\u53d8\u5316\u548c\u9879\u76ee\u8d21\u732e\u8bb0\u5f55\uff0c\u751f\u6210<strong>\u4e2a\u6027\u5316\u7684\u9762\u8c08\u53c2\u8003\u62a5\u544a<\/strong>\uff0c\u5305\u62ec\u503c\u5f97\u80af\u5b9a\u7684\u5177\u4f53\u6210\u5c31\u3001\u9700\u8981\u5173\u6ce8\u7684\u80fd\u529b\u77ed\u677f\u4ee5\u53ca\u5efa\u8bae\u7684\u53d1\u5c55\u65b9\u5411\u3002\u7ba1\u7406\u8005\u5e26\u7740\u8fd9\u4efd\u62a5\u544a\u8fdb\u5165\u9762\u8c08\uff0c\u6c9f\u901a\u8d28\u91cf\u5927\u5e45\u63d0\u5347\u3002\u9762\u8c08\u8fc7\u7a0b\u4e2d\uff0cAI\u5b9e\u65f6\u8f6c\u5199\u5bf9\u8bdd\u5185\u5bb9\uff0c\u81ea\u52a8\u751f\u6210\u9762\u8c08\u7eaa\u8981\uff0c\u786e\u4fdd\u5173\u952e\u627f\u8bfa\u548c\u53d1\u5c55\u8ba1\u5212\u6709\u636e\u53ef\u67e5\u3002<\/p>\n<p><strong>\u573a\u666f\u56db\uff1a\u7ee9\u6548\u7ed3\u679c\u5e94\u7528<\/strong><\/p>\n<p>\u8fd9\u662f\u4f20\u7edf\u7ee9\u6548\u7ba1\u7406\u6700\u5bb9\u6613\u65ad\u94fe\u7684\u5730\u65b9\u2014\u2014\u7ee9\u6548\u7ed3\u679c\u51fa\u6765\u4e86\uff0c\u4f46\u4e0e\u85aa\u916c\u8c03\u6574\u3001\u664b\u5347\u51b3\u7b56\u3001\u57f9\u8bad\u89c4\u5212\u7684\u8854\u63a5\u5f80\u5f80\u9760HR\u624b\u52a8\u64cd\u4f5c\u3002<\/p>\n<p>KPI\u7ee9\u6548\u7ba1\u7406Agent\u80fd\u591f\u5728\u7ee9\u6548\u5468\u671f\u7ed3\u675f\u540e\uff0c\u81ea\u52a8\u89e6\u53d1\u7ed3\u679c\u5e94\u7528\u6d41\u7a0b\uff1a\u7ee9\u6548\u7ed3\u679c\u4e0e\u85aa\u916c\u7cfb\u7edf\u76f4\u8fde\uff0c\u8c03\u85aa\u5efa\u8bae\u57fa\u4e8e\u7ee9\u6548\u7ed3\u679c\u548c\u5e02\u573a\u85aa\u916c\u6570\u636e\u81ea\u52a8\u751f\u6210\uff1b\u5458\u5de5\u7684\u7ee9\u6548\u77ed\u677f\u4e0e\u5185\u90e8\u57f9\u8bad\u8d44\u6e90\u81ea\u52a8\u5339\u914d\uff0c\u63a8\u9001\u4e2a\u6027\u5316\u7684\u53d1\u5c55\u5efa\u8bae\uff1b\u8fde\u7eed\u9ad8\u7ee9\u6548\u5458\u5de5\u81ea\u52a8\u8fdb\u5165\u4eba\u624d\u68af\u961f\u57f9\u80b2\u6c60\uff0c\u4f9bHRBP\u53c2\u8003\u3002<a 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AI\u7684BP Eva\u5982\u4f55\u627f\u63a5KPI\u7ee9\u6548\u7ba1\u7406\u7684\u5b8c\u6574\u94fe\u8def<\/b><\/strong><\/h2>\n<p>\u5728AI\u540c\u4e8b\u7cfb\u7edf\u7684\u6846\u67b6\u91cc\uff0cMoka AI\u7684BP Eva\uff08\u4eba\u624d\u519b\u5e08\uff09\u662f\u4e13\u95e8\u627f\u63a5\u7ee9\u6548\u7ba1\u7406\u4e0e\u4eba\u624d\u53d1\u5c55\u573a\u666f\u7684\u6838\u5fc3\u89d2\u8272\u3002BP Eva\u7684\u80fd\u529b\u8bbe\u8ba1\u903b\u8f91\uff0c\u4e0e\u4f20\u7edf\u7ee9\u6548\u8f6f\u4ef6\u6709\u672c\u8d28\u5dee\u5f02\u3002<\/p>\n<p>BP Eva\u7ef4\u62a4\u7740\u4e00\u5957<strong>\u4eba\u624d\u6570\u5b57\u57fa\u56e0\u5e93<\/strong>\uff0c\u4e3a\u6bcf\u4f4d\u5458\u5de5\u5efa\u7acb\u52a8\u6001\u7684\u80fd\u529b\u6807\u7b7e\u548c\u53d1\u5c55\u6863\u6848\u3002\u8fd9\u4e9b\u6807\u7b7e\u4e0d\u662fHR\u624b\u52a8\u586b\u5199\u7684\uff0c\u800c\u662f\u4ece\u7ee9\u6548\u6570\u636e\u3001\u9879\u76ee\u8bb0\u5f55\u3001\u9762\u8c08\u5185\u5bb9\u4e2d\u81ea\u52a8\u6c89\u6dc0\u63d0\u70bc\u7684\u3002\u968f\u7740\u6bcf\u4e2a\u7ee9\u6548\u5468\u671f\u7684\u63a8\u8fdb\uff0c\u5458\u5de5\u753b\u50cf\u6301\u7eed\u66f4\u65b0\uff0c\u7ec4\u7ec7\u5bf9\u4eba\u624d\u7684\u8ba4\u77e5\u6df1\u5ea6\u4e5f\u5728\u6301\u7eed\u751f\u957f\u3002<\/p>\n<p>\u5728KPI\u7ba1\u7406\u573a\u666f\u4e2d\uff0cBP Eva\u80fd\u591f\uff1a<\/p>\n<ul>\n<li>\u57fa\u4e8e\u5386\u53f2\u7ee9\u6548\u6570\u636e\u548c\u5c97\u4f4d\u804c\u8d23\uff0c\u8f85\u52a9\u7ba1\u7406\u8005\u5236\u5b9a\u66f4\u5408\u7406\u7684KPI\u76ee\u6807\uff0c\u51cf\u5c11\u62cd\u8111\u888b\u5b9a\u6307\u6807\u7684\u60c5\u51b5<\/li>\n<li>\u8fc7\u7a0b\u4e2d\u6301\u7eed\u76d1\u6d4bKPI\u5b8c\u6210\u8fdb\u5ea6\uff0c\u5bf9\u5f02\u5e38\u60c5\u51b5\u4e3b\u52a8\u9884\u8b66\uff0c\u8ba9\u7ba1\u7406\u8005\u6709\u673a\u4f1a\u63d0\u524d\u5e72\u9884<\/li>\n<li>\u7ee9\u6548\u9762\u8c08\u524d\uff0c\u81ea\u52a8\u6574\u5408\u5458\u5de5\u5168\u5468\u671f\u6570\u636e\uff0c\u751f\u6210\u4e2a\u6027\u5316\u9762\u8c08\u53c2\u8003\uff1b\u9762\u8c08\u540e\uff0c\u81ea\u52a8\u5f52\u6863\u9762\u8c08\u7eaa\u8981\uff0c\u786e\u4fdd\u53d1\u5c55\u627f\u8bfa\u53ef\u8ffd\u6eaf<\/li>\n<li>\u7ee9\u6548\u7ed3\u679c\u51fa\u7089\u540e\uff0c\u4e0e\u85aa\u916c\u3001\u664b\u5347\u3001\u57f9\u8bad\u6a21\u5757\u65e0\u7f1d\u8054\u52a8\uff0c\u628a<a 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